BalePack Privacy Policy
Effective Date: October 2024
At BalePack, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, whether through our website, social media, or other communication channels. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information to provide you with our services, improve your experience, and communicate with you. The types of information we may collect include:
- Personal Identification Information: Name, email address, phone number, and postal address when you contact us or fill out forms on our website.
- Transaction Information: Details about the services or products you purchase, including payment details.
- Technical Information: IP address, browser type, and usage data, collected when you browse our website to help us improve its performance.
- Communication Information: Records of your interactions with us, including email correspondence or phone conversations.
2. How We Use Your Information
BalePack uses your information in several ways to provide and enhance our services, including:
- To process orders and provide you with requested services.
- To respond to your enquiries, requests, and feedback.
- To send you updates and information about our products, services, and promotions (you can opt-out at any time).
- To improve our website, products, and services based on customer feedback and usage patterns.
- To comply with legal obligations and prevent fraudulent activities.
3. Sharing Your Information
We respect your privacy, and we do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us with our business operations, such as payment processors or IT support, but only to the extent necessary for them to perform their services.
- Legal Requirements: We may disclose your information if required by law or in response to a lawful request by public authorities.
4. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes the use of secure servers and encryption where appropriate. However, no online transmission of data is completely secure, and we cannot guarantee the absolute security of information transmitted to or from our website.
5. Your Rights
You have certain rights regarding the personal information we hold about you. These include:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to correct or update any inaccurate or incomplete data.
- Deletion: You may request that we delete your personal information in certain circumstances.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at [Insert Contact Information].
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, understand website traffic, and personalise content. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated policy on our website, with the effective date at the top. Your continued use of our services after such changes indicates your acceptance of the new policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
info@gannowfarm.co.uk or write to us at
Gannow Farm, Inkberrow, Nr Redditch, B96 6SS